Apna Pariwar is a ERP platform built for Dalmia company to streamline complaint handling, electricity billing, accommodation management, and essential service delivery.

It features role-based admin access where different admins can manage specific operations like electricity billing, milk delivery, or manage complaints based on their permissions.

It includes webview-based android app for employee where they can submit complaints, view electricity billing statements, track service requests, and manage their accommodation details with real-time status updates.

It provides automated billing calculations for electricity and milk services, complaint tracking with resolution timelines, and comprehensive reporting to help managers optimize service delivery.

The platform handles flat allotment and rent management for employee accommodation, ensuring proper allocation tracking and automated rent collection with detailed payment histories.

It transitioned the company from file and call based management to a digital system that saves time, reduces errors, and provides better services to employees.